Last Friday night we were in Wal-mart doing some grocery shopping. When we got ready to check out, I chose what looked like the lesser of the evils among the handful of lines that were actually open. Honestly, I should never be allowed to choose a line. I always pick the worst one.
First, we stood there forever waiting for the one person in front of us to be finished. I wasn’t really paying attention to what was going on, but Brian later told me that the cashier had messed something up.
Finally, it was our turn. Brian took the kids because I had some Easter goodies I didn’t want them to see.
First, the cashier stood and refilled the entire bag carousel even though I had my reusable bags right on top. Then, she had to situate my bags on the carousel. Then, she picked up the first item to scan.
That’s about as far as we got. Someone she knew was on the aisle next to us and he came over to catch up with his friend, the cashier. Now, let me just say, this cashier wasn’t a teenager. She was an older lady who, one would think, would be mature enough to realize that this was not the time to carry on a lengthy conversation.
I wouldn’t have been annoyed if she could have scanned items and talked at the same time, but she absolutely could not. She’d pick up an item, hold it in her hand, talk a bit and finally scan the item.
I was just flabbergasted. I mean, if I’d been the guy who’d come to visit, I’d have realized how discourteous it was of me to distract this lady from her job and I’d have left. If’ I’d been the cashier, I’d have realized how unprofessional it was of me to stand and talk with customers waiting in line and I’d have ended the conversation.
I didn’t know how to say anything without sounding rude. The lady behind me seemed just as disbelieving, so I know it wasn’t just me being impatient.
The guy probably stood there – I don’t know – probably not really five minutes, but definitely more than just a couple of minutes. I actually almost called Brian to ask him to come back over because he could probably have said something without it seeming rude.
The cashier literally only scanned three or four items while the guy stood there and at least once when he started to walk off, she asked him a question and continued the conversation.
I really wanted to ask the guy to leave so that the cashier could get my items scanned and I could go home, but there’s really not a nice way to say that.
I was wishing I’d picked up the magazine that I’d thought about buying. I could have had it read before we finished checking out.
What would you have done?
photo credit calgary reviews on flickr